Both our Portable Air Conditioners and Dehumidifiers come with a 2-year limited warranty from the date of purchase. This covers defects in materials and workmanship under normal use.

The warranty includes:

• Replacement of faulty parts due to manufacturing defects
• Repair or replacement of the unit if it cannot be repaired
• Support for electrical or mechanical failures under normal usage
  

It does not cover:

• Damage from misuse, accidents, or unauthorized repairs
• Normal wear and tear (e.g., filters, cosmetic damage)
• Units used in commercial or industrial settings (unless specified)

If you experience issues:

1. First, check our Troubleshooting FAQs to resolve common problems.
2. If the issue persists, contact our Customer Support Team via:
   • Email: contactus@aerichome.com
   • Phone: 888-984-2766 (Mon–Fri, 8am–6pm EST)
   • Or use our Live Chat during business hours
     

Please have your model number, serial number, and proof of purchase ready.

Returns or exchanges are handled according to the retailer’s return policy if purchased in-store or online. If your unit is defective and within the warranty period, contact our support team for help with a replacement.

Absolutely. Digital versions of all product manuals are available for download on our website within the product pages.

Not at this time, but please reach out to our support team for continued support or questions related to parts